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Frequently Asked Questions

Find solutions to questions regarding using our Stripe Checkout program, or various products.

Questions about Checkout and Stripe:

Before placing an order, create an account and upload your Tax Exemption Certificate. An MPF employee will be notified and will approve your certificate. (This could take up to 24 hours)

Place your order and then contact Customer Service to let them know you uploaded your Tax Exemption Certificate. Once approved, the sales tax will then be refunded back to the card that was used for the purchase.

If you are having trouble placing your order, please contact Customer Service to place your order. 

Yes, if your order has not already shipped, you will need to contact Customer Service and let them know you would like to upgrade your shipping method. Additional shipping charges will apply.

No, unfortunately, it is not capable of doing this. To use your freight collect you would need to contact Customer Service to place your order and provide them with your freight collect information. 

General Questions:

coming soon!